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It's Payback Time as NCC directs Operators to compensate Subscribers for Poor Network

The Nigerian Communications Commission (NCC) says telecom operators will compensate subscribers for poor network quality through airtime credits under a strengthened regulatory enforcement framework nationwide.

The measure is part of renewed efforts to improve service delivery, protect consumers, and hold operators accountable for persistent lapses in network performance across the country.

The Executive Vice Chairman, Aminu Maida, disclosed this during a media breakfast meeting on Thursday, outlining the commission’s latest compliance and enforcement strategies.

Maida said the compensation directive followed verified failures by operators to meet established minimum quality of service standards in several locations.

“It is not a refund from the regulator but a compliance obligation placed on service providers,” he said, stressing operators must bear full responsibility.

He explained that the framework relies on detailed monitoring at local government level, enabling the commission to pinpoint exact areas and periods of poor service.

This granular approach, he said, allowsy regulators to move beyond general complaints and focus on measurable, location-specific service deficiencies affecting subscribers.

According to him, the compensation specifically covers service failures recorded between November 2025 and January 2026 across multiple network providers.

“Eligible subscribers will receive airtime credits with notifications explaining the cause and value of the compensation,” he said.

He added that notifications would improve transparency and help users understand why compensation was applied to their accounts.

Maida noted the commission has significantly strengthened its monitoring systems to capture real-time, location-specific service performance data.

“These systems ensure enforcement reflects actual user experience rather than generalised industry averages,” he said, highlighting improved regulatory precision.

He added that operators are required to implement the compensation directly, while the NCC provides oversight to ensure compliance.

“Independent checks will confirm that affected subscribers are properly credited,” he said, noting sanctions for non-compliance may follow.

Maida said the initiative formed part of broader reforms aimed at improving accountability and service standards within the telecommunications sector.

“Operators failing to meet obligations will face stricter enforcement measures,” he warned, signalling tougher regulatory action ahead.

He stressed that improving service quality required both sustained infrastructure investment and stronger operational discipline by network providers.

“Service providers must maintain performance standards consistently across all regions, including underserved and rural areas,” he said.

Maida reiterated the NCC’s commitment to balancing consumer protection with industry sustainability and long-term sector growth.

“Operators must take responsibility for the quality of experience delivered to subscribers,” he said, urging greater corporate accountability.

He added that the commission remained committed to ensuring Nigerians received value for money spent on telecom services nationwide.

“Persistent poor service quality is no longer acceptable under current regulatory direction,” he said, emphasising zero tolerance for continued lapses.

Credit NAN: Texts excluding Headline

It's Payback Time as NCC directs Operators to compensate Subscribers for Poor Network
Economy
23-Apr-2026

Boosting Nigeria’s Digital Competitiveness: NCC Unveils IPv6 Council

The Nigerian Communications Commission (NCC) has inaugurated the Nigeria IPv6 Council, urging coordinated and accelerated adoption of IPv6 to strengthen Nigeria’s digital competitiveness, security and sovereignty.

The Executive Vice Chairman of NCC, Aminu Maida, said this during the inauguration of the council in Lagos on Thursday.

He described the move as a defining moment in Nigeria’s digital evolution and readiness to lead in the next phase of the global internet.

Maida said Nigeria’s IPv6 adoption remained at about five per cent, far below the global average of over 40 per cent, noting that the country must act decisively to close the gap.

The Internet Protocol version 6 (IPv6) is the latest version of the internet protocol used to identify and connect devices on the internet, designed to address the limitations and address exhaustion challenges of Internet Protocol version 4 (IPv4).

He said the exhaustion of IPv4 resources, combined with the rapid expansion of 5G networks, Internet of Things (IoT), cloud services and artificial intelligence-driven applications had pushed legacy internet infrastructure to its limits.

“In this context, IPv6 is not optional; it is a strategic necessity for national competitiveness, security and economic sovereignty,” he said.

Maida noted that the transition required the coordinated efforts of regulators, telecom operators, enterprises, academia and government institutions, adding that no single stakeholder could drive the process alone.

He said the commission had been preparing for the transition through deliberate policies and partnerships.

Maida added that its partnerships included its collaboration with the African Network Information Centre (AFRINIC), which had supported capacity-building programmes across public and private sectors.

According to him, the council will drive alignment with a National IPv6 Deployment Strategy, which outlines clear, time-bound targets, including raising Nigeria’s adoption level to rank among Africa’s leading countries within the next three years.

He outlined key priorities for the council to include establishing a monitoring and reporting framework with quarterly updates and an annual national report.

Other priorities, the NCC boss said, included driving capacity building and certification of IPv6 engineers, and promoting public sector leadership through migration of government platforms to IPv6-enabled systems.

He said that other responsibilities included engaging industry players such as internet service providers, data centres, content providers and financial institutions to remove deployment barriers.

Maida noted that advising on policy incentives and regulatory frameworks to accelerate adoption are also responsibilities.

Also speaking, the Chief Executive Officer of the Internet Exchange Point of Nigeria (IXPN), Muhammed Rudman, said the continued availability of IPv4 remained a major constraint, as many operators saw no immediate urgency to migrate.

He explained that while Nigeria had over 200 Autonomous System Numbers (ASNs) and more than 100 networks with IPv6 allocations, only a limited number were actively deploying and assigning IPv6 addresses to end users.

“In simple terms, many operators have IPv6 capability, but it is not yet deployed in a meaningful way,” he said.

Rudman said reliance on Network Address Translation (NAT) under IPv4 had allowed multiple users to share limited IP addresses, but created challenges in security, traceability and performance.

He added that the council had developed a National IPv6 Implementation Strategy with clear targets, including achieving at least 20 per cent IPv6 compliance in government networks by 2027, 25 per cent active deployment among telecom operators, and about 30 per cent nationwide adoption by 2030.

According to him, the council also plans to intensify capacity building, with a target to train at least 50 professionals in IPv6 by October through structured programmes and partnerships with academic institutions and regional bodies.

Rudman noted that funding and skills gaps remained challenges, especially as many trained engineers had migrated abroad, making continuous training essential.

He said the implementation roadmap would begin with awareness campaigns and training in 2026, followed by policy integration and accelerated deployment through 2027, leading to broader national adoption by 2030.

In his remarks, a technology expert, Chris Uwaje, said Nigeria must move beyond reliance on legacy systems and embrace modern internet infrastructure to strengthen its digital sovereignty.

Uwaje stressed that IPv6 adoption required not just technical upgrades but a national shift in mindset toward innovation, local capacity development and infrastructure investment.

Credit NAN: Texts excluding Headline

Boosting Nigeria’s Digital Competitiveness: NCC Unveils IPv6 Council
Economy
23-Apr-2026

Oyebanji’s Scorecard falls short of Ekiti People’s Expectations, says Oluyede

The governorship candidate of the Peoples Democratic Party in Ekiti State, Dr. Oluwole Oluyede, has criticised Governor Biodun Oyebanji, describing his administration as a disappointment that has failed to deliver meaningful dividends of democracy to the people.

In a statement issued on Wednesday by his Special Adviser on Media, Gani Salau, the PDP flagbearer said the current administration has not matched the resources available to the state with visible and impactful development projects.

Oluyede expressed concern over what he described as the governor’s frequent visits to President Bola Tinubu, noting that such engagements have not translated into tangible benefits for Ekiti residents.

“Governance is not a photo album, nor is leadership measured by the number of times a governor appears in pictures with the President. Ekiti people cannot eat photographs, and they cannot drive on photo opportunities,” he said.

He added that while other governors are inviting the President to commission completed projects in their states, Ekiti has been reduced to what he termed “a cycle of courtesy visits and camera moments without corresponding development on ground.”

“It is becoming increasingly difficult to point to a single landmark project in Ekiti that would warrant presidential commissioning. Instead, what we see are repeated visits and well-publicised photographs that offer little value to the ordinary citizen,” Oluyede stated.

The PDP candidate noted that several governors across the country have, within similar timelines, attracted presidential visits for the commissioning of key infrastructure projects, citing states such as Ogun, Lagos, Enugu, Imo and Kaduna.

According to him, the absence of such project commissioning in Ekiti nearly three years into the Oyebanji administration raises concerns about the utilisation of state resources.

“Ekiti people deserve to know what their resources are being used for. There must be accountability and transparency in governance. Leadership must be about measurable progress, not public relations,” he added.

Oluyede further alleged that key sectors such as infrastructure, healthcare, education and youth empowerment have not witnessed the level of transformation expected under the current administration. He stressed that many communities across the state are still grappling with poor road networks, limited access to quality healthcare services and inadequate economic opportunities.

He added that beyond rhetoric, governance must be people-centred and focused on delivering sustainable development, insisting that Ekiti residents deserve a government that prioritises their welfare and channels public funds into projects that have direct impact on their daily lives.

Credit Oluwole Oluyede Campaign PR

Oyebanji’s Scorecard falls short of Ekiti People’s Expectations, says Oluyede
Politics
23-Apr-2026

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