Boost Protocol Services, Passenger Experience, FAAN charges Airline Operators

PRESS RELEASE

As part of efforts to strengthen collaboration and improve service delivery, the Director of Public Affairs and Consumer Protection, Henry Agbebire, has met with members of the Airline Operators Committee (AOC) at the Murtala Muhammed International Airport, Lagos.

The meeting which was a lively interactive session, provided all parties with the opportunity to discuss issues of mutual benefit.

Speaking during the engagement, Agbebire noted that the session was specifically aimed at fostering a stronger working relationship between the Departments of Protocol and Passages and airline operators.

He emphasised that FAAN, through the Directorate and in collaboration with the Ministry of Foreign Affairs, remains the legally recognised authority responsible for protocol services at the airports. He further stressed the need for a one-on-one relationship with airlines to ensure seamless coordination and the efficient provision of special protocol services.

Agbebire appealed to airline operators to accord FAAN Protocol priority attention and fast-track processes at check-in counters whenever protocol arrangements are involved. He also assured stakeholders that FAAN remains open to discussions aimed at improving operational efficiency and enhancing customer experience.

During the interactive session, airline representatives raised a number of operational concerns, including inadequate signage, malfunctioning or insufficient lifts, staff bus challenges, and poor airport markings. They also sought greater support to improve customer experience.

Responding, the FAAN Director of Public Affairs and Consumer Protection assured stakeholders that all complaints and observations raised during the meeting would be carefully reviewed with a view to improving service delivery and operational standards across the airports.

Credit FAAN PR